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Utility to Change the Status ofSolution Manager Change RequestDocumentsApplies to:Applies to Solution Manager 7.0, Enhancement Pack 1, SP23 and above. For more information, visit theApplication Management homepage.SummaryUsing Solution Manager Change Request Management, you may have some change documents in aninconsistent state and you need to change the status.Author:Tammy PowlasCompany: Fairfax WaterCreated on: 09 March 2011Author BioTammy Powlas works for Fairfax Water, is a SAP Mentor and ASUG volunteer with the BI and BITIcommunities. She is SAP-certified in FI, CO, BW, SEM and ASAP.SAP COMMUNITY NETWORK 2011 SAP AGSDN - sdn.sap.com BPX - bpx.sap.com BOC - boc.sap.com UAC - uac.sap.com1

Utility to Change the Status of Solution Manager Change Request DocumentsTable of ContentsChange Request Management – Change Status of Change Document . 3Background: . 3Program CRM SOCM SERVICE REPORT . 3Related Content . 7Disclaimer and Liability Notice . 8SAP COMMUNITY NETWORK 2011 SAP AGSDN - sdn.sap.com BPX - bpx.sap.com BOC - boc.sap.com UAC - uac.sap.com2

Utility to Change the Status of Solution Manager Change Request DocumentsChange Request Management – Change Status of Change DocumentBackground:You can use program CRM SOCM SERVICE REPORT to manually set the next status for a ChangeDocument or Change Request in CHaRM, assuming you have documents that are in an inconsistent stateand you cannot change them.Program CRM SOCM SERVICE REPORTUse transaction SE38 or SA38 and press ENTER.Click Execute to run the program.SAP COMMUNITY NETWORK 2011 SAP AGSDN - sdn.sap.com BPX - bpx.sap.com BOC - boc.sap.com UAC - uac.sap.com3

Utility to Change the Status of Solution Manager Change Request DocumentsEnter the change document.Note: last check box “List Output Only (No Update). I recommend you keep that on as a “test”.This will provide information only.SAP COMMUNITY NETWORK 2011 SAP AGSDN - sdn.sap.com BPX - bpx.sap.com BOC - boc.sap.com UAC - uac.sap.com4

Utility to Change the Status of Solution Manager Change Request DocumentsReturn back to the selection screen and remove the flag.The flag “List Output Only is now clicked off, and you are prompted with the above message.Click Yes and then click Execute.Click ExecuteSAP COMMUNITY NETWORK 2011 SAP AGSDN - sdn.sap.com BPX - bpx.sap.com BOC - boc.sap.com UAC - uac.sap.com5

Utility to Change the Status of Solution Manager Change Request DocumentsYou will see the message and you can check the status has changed on the change document:Note: the status has changed from “To Be Approved” to “Authorized”.SAP COMMUNITY NETWORK 2011 SAP AGSDN - sdn.sap.com BPX - bpx.sap.com BOC - boc.sap.com UAC - uac.sap.com6

Utility to Change the Status of Solution Manager Change Request DocumentsRelated ContentService Desk: Support team DeterminationA workflow eye over Solution Manager Service DeskSAP Help: Incident ManagementFor more information, visit the Application Management homepage.SAP COMMUNITY NETWORK 2011 SAP AGSDN - sdn.sap.com BPX - bpx.sap.com BOC - boc.sap.com UAC - uac.sap.com7

Utility to Change the Status of Solution Manager Change Request DocumentsDisclaimer and Liability NoticeThis document may discuss sample coding or other information that does not include SAP official interfaces and therefore is notsupported by SAP. Changes made based on this information are not supported and can be overwritten during an upgrade.SAP will not be held liable for any damages caused by using or misusing the information, code or methods suggested in this document,and anyone using these methods does so at his/her own risk.SAP offers no guarantees and assumes no responsibility or liability of any type with respect to the content of this technical article orcode sample, including any liability resulting from incompatibility between the content within this document and the materials andservices offered by SAP. You agree that you will not hold, or seek to hold, SAP responsible or liable with respect to the content of thisdocument.SAP COMMUNITY NETWORK 2011 SAP AGSDN - sdn.sap.com BPX - bpx.sap.com BOC - boc.sap.com UAC - uac.sap.com8