Transcription

Adult Protective ServicesTraining CatalogServing Adult Protective Service Workers, Supervisors, and Community PartnersRevised June 30, 2020

IntroductionWelcome to the Ohio Human Services Training System (OHSTS) for Adult Protective Service (APS)Workers! Our mission is to strengthen best practice in adult protective services through comprehensiveskill development, collaboration, and advocacy. This training catalog provides an overview of APS trainingsavailable to include core training, eLearnings and ongoing training for caseworkers and supervisors.Registration for all classroom trainings and eLearnings occur through OHSTS' learning managementsystem (LMS). To request an account, click on this link: http://www.ohsts.org/lms-addperson.htmlFor general information visit us at http://www.ohsts.org/. For scheduling questions or to request training,please contact your Regional Training Center (RTC): http://www.ohsts.org/our-regions.html.Ohio Administrative Code 5101:2-20-07 - Education and In-Service Training Requirements for APSCaseworkers and SupervisorsEffective August 1, 2016, adult protective services (APS) caseworkers and APS supervisors hired on or afterSeptember 29, 2015 shall complete APS core training. A minimum of eighteen hours of the core trainingrequirements shall be completed through instructor led courses. The remaining core requirements shallbe completed through either instructor led or online courses.(1)(2)At a minimum, the following APS core training courses shall be completed within the first year ofcontinuous employment:(a)APS laws and regulations.(b)Dynamics of elder abuse.(c)The aging process.The following APS core training courses shall be completed at any time during the first two yearsof continuous employment:(a)APS risk assessment.(b)APS values and ethics.(c)Case planning.(d)Collaboration in APS.(e)Initial investigation.(f)Professional communication.APS caseworkers shall complete eighteen hours of ongoing training annually in areas relevant to thecaseworker's assigned APS duties, after the first two years of continuous employment with the agency asa caseworker.APS supervisors shall complete fifteen hours of ongoing training annually in areas relevant to thesupervisor's assigned APS duties after the first two years of continuous employment with the agency as asupervisor. For supervisors subject to rule 5101:2-33-56 of the Administrative Code, at least six hours ofthe required thirty hours of ongoing training must be courses related to APS.2

APS CORE Training .7APS Laws and RegulationsCase Planning (Voluntary and Involuntary Case Planning eLearning options available)Collaboration in APS (eLearning option available)Dynamics of Older Adult Maltreatment (eLearning option available)Ethics, Values, and Cultural Competence (eLearning only)Initial Investigation (eLearning option available titled APS Intake Interview)Professional Communication (eLearning option available titled Interviewing Skills)Risk Assessment (eLearning option available)The Aging Process (eLearning only)APS eLearnings . 10APS Case Documentation and Report Writing (Parts 1, 2 and 3)APS Worker SafetyAssessing APS Clients’ Decision-Making CapacityCaregiver or Perpetrator NeglectCase Closure in APSCollaboration in APS WorkDynamics of Abusive RelationshipsElder Sexual AbuseFinancial Exploitation: An IntroductionFinancial Exploitation: Deed Theft and Foreclosure Rescue ScamsFinancial Exploitation: Identity Theft and Credit Card FraudFinancial Exploitation: Living Trust and Annuities ScamsFinancial Exploitation: Power of Attorney AbuseFinancial Exploitation: Reverse Mortgage AbuseFinancial Exploitation: Undue InfluenceInterviewing Skills for APS Workers (Parts 1, 2 and 3)Involuntary Case Planning for APS Workers (Parts 1, 2 and 3)Mental Health and APS (Parts 1 and 2)Physical and Developmental DisabilitiesResponding to Elder Physical Abuse and NeglectRisk Assessment in APSSubstance Abuse and Mature PopulationsThe APS Intake InterviewUndue Influence Committed by ProfessionalsVoluntary Case Planning in APSWorking with Self-Neglecting Clients (Parts 1, 2 and 3)Working with the Criminal Justice SystemOngoing Specialized and Related Training for Caseworkers .17A Diversity of BeliefsAdventures in Attitude: Quality ConversationsAll Stressed Up and No Way To Let GoAmerican Heart Association Heartsaver First Aid – CPR.AEDAmerica’s Opiate Epidemic: Pharmageddon *NEW*3

An Overview of Heroin and Opiate AddictionAn Overview of Working With (and Within) the Criminal Justice System *NEW*Anxiety and Depression in Older Adults *NEW*APS Legal Framework and Non-Voluntary InterventionsAssessing Adult Protective Services Clients’ Decision-Making CapacityBasic Counseling SkillsBusiness EtiquetteCalming the Chaos: Keeping Your Cool When Things Get HotCan I Use the Cell Phone? Electronic Media Forensic Evidence *NEW*Caseworker Interviewing, Problem Solving and Crisis InterventionChill Out: Managing Your Anger and TheirsChronic Pain and Prescription Opioids: A Tough Pill to Swallow *NEW*Civil Rights Compliance: Respecting Their RightsCoaching Your Clients to SuccessCommunicating Customer ServiceCommunication EnhancementConducting Safe Home VisitsCreative Compromise: Conflict ManagementCultural Competence with Muslim Clients in Human ServicesCultural Issues in Domestic ViolenceCulturally Sensitivity and CompetenceCustomer Service: Dealing with Difficult CustomersDelving into Elder Sexual AbuseDiabetes in the Older Adult PopulationDiogenes Syndrome and Hoarding Disorders in the ElderlyDocumentation with a PurposeDomestic Violence: From Victim to SurvivorDrug Detection in Adult Protection *NEW*Empowering the New Poor: Understanding Poverty from a Strengths Based PerspectiveEthical Dilemmas, Difficult Life DecisionsEthics Are ForeverEveryday Ethics for Human Services WorkersFinancial Exploitation and Undue InfluenceFrom Confrontation to CollaborationGangs, Cliques and CrewsHelping People Change with Motivational Interviewing *NEW*Human Trafficking: Modern Day SlaveryInterviewing Those with Age Related DisabilitiesKeeping Your Office Space SafeLaughing Just for the Health of ItLoss and GriefMake the Right DecisionManaging Time Conflicts to Reduce Stress for Human Service WorkersManaging Your Stress While Nurturing Your Spirit *NEW*Motivational Interviewing: Preparing the Elderly for ChangeNever Be Lied to AgainNever Be Lied to Again Part 2 – Still Being Lied ToOver the Line – Ethics and Boundary Issues in Social Media and the Real World4

Overcoming Critical Incident Stress in Human ServicesOverview of Addictions: Family and Caregiver ImplicationsPersonal Safety *NEW*Positive Attitude, Customer Service and Ethics in Social WorkPrescription Pain Pills and Heroin HurtPut Some Social in Your ServiceSafety Awareness and Self-Protection: Working with Angry and Irate People (3hrs)Safety Awareness and Self-Protection: Working with Angry and Irate People (6hrs)Safety Awareness and Self-Protection: Working with Angry and Irate People (12hrs)Self-Care and Compassion Fatigue for Human Services WorkersSeniors Can Be Bullies TooSubstance Abuse, Chemical Dependency and the ElderlySuccess Working in the Multi-Generational WorkplaceThe Basics of Guardianship in OhioThe Culture of DisrespectThe Culture of PovertyThe Nature of PrivilegeThe Role of APS in Questioning Capacity Versus CompetencyThe Ten LensesTime and Stress Management for Human Services WorkersTorn and Battered, But Not Broken – Sexual Abuse in the ElderlyToxic Tiffs and Riffs: Overcoming Workplace Bullying in Human ServicesTurn Out the Burn OutUnderstanding Culture and Diversity Will Improve Performance Outcomes *NEW*Understanding Dementia and Its Impact on the ElderlyUnderstanding Individual Diversity and PersonalityUnleashing the Power of DiversityVerbal De-escalationVerbal De-escalation of Aggressive Clients and CustomersWeb of Chemical DependencyWhen to Choose GuardianshipWorking with Self-Neglecting ClientsWorkplace Bullying IssuesOngoing Specialized and Related Training for Supervisors .42A Smooth Transition: Taking the Step from Worker to Supervisor *NEW*Dealing with Difficult Employee Behavior with IntegrityDealing with Unacceptable Employee BehaviorDeveloping the Next Leader: A Planning Guide for Supervisors *NEW*Everything You Need to Know Before Becoming a Supervisor *NEW*Launching Leaders SeriesModule 1: Developing a Management Mindset and SkillsetModule 2: Purpose Driven Planning and ActionModule 3: Leading ChangeModule 4: Building a Cooperative and Collaborative TeamModule 5: Addressing Unwanted Team BehaviorsModule 6: Performance Appraisal Magic5

Performance Appraisal Magic (3hrs)Reviving the FireSo You Want to be a SupervisorSuccessful Supervision in Social and Adult Protective ServicesTeam Building for ResultsTo Lead or Not to Lead: That is the QuestionTrainer Biographies . . 48Brian BethelDarla BolonDan ElliotMelanie HaleKriss HarenDiana HooverTheresa JohnsonAshley KopaniaszKevin KurpieskiKen LawsonBrian LoweryKelly MettlerBeth MooreJulia NackCeCe NorwoodEd PetrishSylvia Pla-RaithAnthony PresidentRita RizzoSusan RussellChristy Rosebrough-ZodyKaren VadinoLou VincentCarilyn White6

APS CORE TrainingAPS Laws and RegulationsThe purpose of this workshop is for Adult Protective Services (APS) staff to understand applicable sectionsof the Ohio Revised Code (ORC) and Ohio Administrative Code (OAC) related to APS practice and to beable to find the legal reference when needed for application to a specific older adult’s circumstances.Participants will work in small groups, formulating team responses to case study-related questions byfinding the legal citation that applies to the circumstances of each case. By the end of this workshop,participants will: Be familiar with Ohio laws and regulations related to APS practice Understand capacity considerations for APS practice Understand involuntary interventions possible under Ohio APS law Understand the continuum of legal alternatives used to protect older adultsSuggested Audience: APS Staff at all levels and APS Community PartnersApproved Trainers: Melanie Hale, Kevin Kurpieski, Kelly Mettler, Sylvia Pla-RaithCredits: OHSTS (6 credits); Social Work (5.5 CEUs); Counselor (5.5 CEUs)Case PlanningIn Adult Protective Services (APS), the worker completes the assessment and then develops a case planwith the older adult that includes goals, objectives, and activities to reduce the older adult’s risk ofmaltreatment. When the older adult has the capacity to participate in planning and consent to services, avoluntary case plan is developed. However, in situations where there has been a determination ofextreme risk and the older adult lacks capacity or cannot consent to services, involuntary action may benecessary. In this workshop, we will examine how workers come to the conclusion that an involuntaryaction should be pursued. We will explore the case review process as well as the legal and ethicaldilemmas surrounding the decision to use involuntary interventions. By the end of this workshop,participants will be able to: Discuss the importance of case plans, case plan essentials, and Ohio’s case plan requirements Discuss the steps in developing a voluntary and involuntary case plan and factors to consider Define involuntary interventions and determine when an involuntary intervention may beindicated Explore legal and ethical issues in the decision to use involuntary interventions Understand how to gather evidence and document the need for an involuntary interventionSuggested Audience: APS Staff at all levels and APS Community PartnersApproved Trainers: Theresa Johnson, Kevin Kurpieski, Kelly Mettler, Sylvia Pla-RaithCredits: OHSTS (6 credits); Social Work (5.5 CEUs); Counselor (5.5 CEUs)Collaboration in APSIn this workshop, participants will learn the benefits, challenges, and barriers to successful collaborationin Adult Protective Services (APS). The fundamental elements and skills critical to effective team buildingwithin a collaborative partnership will be presented. Participants will be introduced to the role of anInterdisciplinary Team (I-Team) and Memorandums of Understanding (MOU’s) in the field of APS andone’s responsibility as a team member. By the end of this workshop, participants will be able to: Define collaboration as it applies to work across professional disciplines Articulate the benefits, challenges, and barriers to successful collaboration Understand the fundamental elements critical to effective team building within a collaborativepartnership7

Understand the importance of an I-Team, MOU’s, and member roles and responsibilitiesSuggested Audience: APS Staff at all levels and APS Community PartnersApproved Trainers: Melanie Hale, Kevin Kurpieski, Kelly Mettler, Sylvia Pla-RaithCredits: OHSTS (6 credits); Social Work (5.5 CEUs); Counselor (5.5 CEUs)Dynamics of Older Adult Maltreatment (Elder Abuse)In this workshop, participants will be able to define older adult abuse, neglect, and exploitation andidentify the various dynamics that underlie each. Participants will explore the role of Adult ProtectiveServices (APS) and how dynamics might inform case interventions. By the end of this workshop,participants will be able to: Define older adult abuse, neglect, and exploitation as it applies to APS Identify various dynamics underlying older adult abuse, neglect, and exploitation Explore APS role and how dynamics might inform case interventions Identify why some older adults refuse services and remain with their abusersSuggested Audience: APS Staff at all levels and APS Community PartnersApproved Trainers: Melanie Hale, Kelly Mettler, Carilyn WhiteCredits: OHSTS (6 credits); Social Work (5.5 CEUs); Counselor (5.5 CEUs)Ethics, Values and Cultural Competence (eLearning only)The purpose of this eLearning is to “demystify” ethics and offer a practical framework for ethical decisionmaking on the front lines. It will help Adult Protective Services (APS) professionals become more aware oftheir own value systems, their approach to decision-making, and it will give workers tools to analyzesituations from a culturally competent standpoint. Additionally, this eLearning will assist APS workers inlabeling, organizing, and understanding what they see, and it will help them analyze the consequences ofthe decisions facing them. After completing this eLearning, participants will be able to: Identify major APS ethical concepts and practice considerations for case work Recognize ethical dilemmas in practice List factors that influence ethical decision-making Identify the part that culture plays in ethical decision-making Apply a framework for ethical and culturally competent decision-makingCredits: OHSTS (1.5 credits); Social Work (1.5 CEUs); Social Work Ethics (1.5 CEUs); Counselor (1.5 CEUs);Counselor Ethics (1.5hrs)Initial InvestigationIn this workshop, participants will learn how to evaluate initial intake reports for Adult Protective Services(APS) and how to prepare for the initial visit. Participants will be introduced to rapport building strategieswhen working with older adults and methods for conducting investigations of abuse, neglect, andexploitation. Participants will also learn methods for interviewing alleged perpetrators and how to assessdangerous situations. By the end of this workshop, participants will be able to: Define intake and describe the goal of the intake process Describe the S.T.O.R.Y. approach and its use in the intake process Understand methods for preparing for the initial visit and rapport building strategies whenworking with older adults Describe interviewing strategies when working with alleged perpetrators Describe how to assess potentially dangerous situations to remain safe and discuss ways todeescalate these situationsSuggested Audience: APS Staff at all levels and APS Community Partners8

Approved Trainers: Melanie Hale, Kevin Kurpieski, Kelly MettlerCredits: OHSTS (6 credits); Social Work (5.5 CEUs); Counselor (5.5 CEUs)Professional CommunicationIn this workshop, Adult Protective Service (APS) workers learn the basic components of professionalcommunication in APS. Participants will understand the importance of fact-finding interviews, preparationtechniques, and effective communication strategies. Participants will also learn about variousinvestigative communication strategies and special considerations when working with older adults. By theend of this workshop, participants will be able to: Describe the importance of fact-finding interviews and preparation techniques Identify effective interviewing skills to enhance professional communication in one’s APS role Describe various question styles and content that can be used when conducting an investigativeinterview Understand the various special considerations needed when communicating with older adultsSuggested Audience: APS Staff at all levels and APS Community PartnersApproved Trainers: Melanie Hale, Brian Lowery, Kelly Mettler, Carilyn WhiteCredits: OHSTS (6 credits); Social Work (5.5 CEUs); Counselor (5.5 CEUs)Risk AssessmentIn this workshop, participants understand the importance of risk assessment in Adult Protective Services(APS) practice. Participants will understand how to assess risk across five (5) domains in terms of severityand urgency. Participants will learn the phases of a risk assessment, the difference between risk indicatorsand risk factors, and how to develop risk reduction case plans. By the end of this workshop, participantswill be able to: Define risk assessment and its function Understand the difference between risk indicators and risk factors Understand how to assess risk factors in five (5) domains:o Physical Health and Functional Statuso Behavioral Health Status and Capacityo Living Environment Statuso Financial Statuso Social Status Understand how to assess overall levels of risk in terms of severity, urgency, and likelihood ofharm occurring Describe considerations when developing risk reduction case plansSuggested Audience: APS Staff at all levels and APS Community PartnersApproved Trainers: Theresa Johnson, Kevin Kurpieski, Kelly Mettler, Beth Moore, Carilyn WhiteCredits: OHSTS (6 credits); Social Work (5.5 CEUs); Counselor (5.5 CEUs)The Aging Process (eLearning only)Aging is part of the normal physical and developmental life course. As is true in every phase of life, changesthat occur in later life offer rewards, opportunities for growth, and physical and developmentalchallenges. In this dynamic, interactive 90-minute eLearning, participants will receive a basicunderstanding of the aging process that will enhance their ability to perform investigations and makeevaluations.Credits: OHSTS (1.5 credits); Social Work (1.5 CEUs); Counselor (1.5 CEUs)9

APS e-LearningsOHSTS-APS e-Learnings are available through the Learning Management System for APS workers andsupervisors only, or county staff with APS responsibilities.NOTE: While there is no charge to you to complete an eLearning, the OHSTS has purchased a user licensefor your course attendance. Once you complete your course enrollment, the seat license has been spentand is non-reimbursable. DO NOT complete the course enrollment registration page if you do not intendto immediately complete an eLearning. If you have any questions, please email [email protected] Case Documentation and Report Writing (Parts 1, 2 and 3)This eLearning is divided into three parts. Part one discusses the purpose of Adult Protective Services (APS)case documentation. In part two, workers learn about objective language. Part three outlinesdocumentation equipment and APS confidentiality and reports. By the end of this eLearning, participantswill be able to: Identify the purpose of accurate, complete and timely documentation Recognize clear, concise, and objective language Identify fou