ConvergeOne Des Moines Tech SummitApril 2019Digital TransformationPower of Software Defined Voice NetworkingXenny Kademoglou, Channel Sales ManagerSteve Rivers, Solution Architect
The Future of VOICE?We believe that VOICE will continue to be a foundational means ofcommunication until such time thatmental telepathy is a core human skill set.– Shabtai Adlersberg, AudioCodes CEO
We Are AudioCodes.
Digital Transformation:Software Defined
State of Communications TodayLocal Voice PoliciesLocal Dial PlanWANLocal Voice PoliciesLocal Dial PlanWAN(data only)(data only)SmallBranchHQLargeBranchTDMTrunksLocal Voice PoliciesLocal Dial PlanPBXIslandPBXIslandLocal SPLocal SPLocal SPPBXIslandLocal SPCostly inter-branch and Intl. calling over PSTN/TDM‘Anti’ Digital Transformation!High CostSecurityRisksLimitedInterop
The Future of CommunicationsSoftware Defined Voice NetworkWANLargeBranchWANSmallBranchHQNationalSIP trunkSIMPLEIntl.SIP trunkSECURELocal SPAGILE
The Power of Software Defined Voice Networking- Call Screening- Least Cost Routing- Analytics- Quality Routing- Number Portability - Network PlanningAPPLICATION LAYERAPIMANAGEMENT ORCHESTRATIONCONTROL LAYERINFRASTRUCTURE LAYER- Network Device Mgmt- User Device Mgmt- VQ Monitoring- Device OrchestrationAPIAPIAPI- Route Simulation - Policy Enforcement- Load Balancing - Central Dial Plan- # Manipulation - Central Routing Mgmt- Session Border Controller- Media Gateways- (legacy) PBX- IP-PBX- SIP Trunk- Cloud Voice Service
ARM – Building Blocks / Sample TopologyIP-PBXPSTNPSTN1. SBCs register with ARMPSTNIP-PBX2. Auto-discovery of VoIP peers3. One-click network topologycreationIP-PBXIP-PBXLDAPPSTN4. Customized network topology5. ARM connects to user data basePBXClickPSTN
On-the-fly routing calculation Centralized network routing End-to-End routingcalculation Based on SDN principles Decoupling of theapplication and DAPPSTNPBXPSTN
Wide Range of Routing Criteria Least cost routingQuality-based routingDevice statusConnectivity statusCall success ratioTime-based routingLoad balancingDial plans and dial groupingOrganizational user data baseImported criteria
Executing on the Vision
Broadest, Agnostic Portfolio for SDvN Session Border Controllers- Hardware, Software – Virtual, Cloud Gateways- Analog connectivity, Branch locations, etc. Endpoints- SIP, Skype for Business, Native Teams Management and Diagnostic Tools- Routing/Device/Session Management Microsoft Voice EnablementFlexibility ofFloating orFixed LicensesCisco VG224replacement; AvayaRemote Branches
Broadest, Agnostic Portfolio for SDvN Session Border Controllers- Hardware, Software – Virtual, CloudFlexibility ofFloating orFixed LicensesCisco VG224replacement; AvayaRemote Branches Gateways- Analog connectivity, Branch locations, etc. EndpointsPreferred UX- SIP, Skype for Business, Native Teams Management and Diagnostic Tools- Routing/Device/Session Management Microsoft Voice Enablement10 years ofco-engineeringThe first 3000miles, to thelast 3 feet
Microsoft Voice EnablementHot Buttons for 2019
Delivering Voice Innovation for Microsoft UC for 10 YearsVoice Apps(IVR/AA, SPS, FAX Ser)Gateways2006Exchange & LCSSBCs2007OCS 2007Call Recording2009SBAOVOCCloudBond 365UMP 365Direct RoutingIP PhonesOVRCCETeams Devices2011Lync Server 2010OCS 2007 R220122015Lync Server 2013Skype for Business2018Teams
Microsoft Teams PSTN connectivity using Direct RoutingWhat is Direct Routing?- Capability to connect Microsoft Teams to PSTN or 3rd parties on-premSession Border ControllerAnalog telephonyadapter (ATA)(supported by certified SBCPartners)Third-party PBXConnect to local PSTN trunkInteroperability with third-party systemsFor countries where Microsoft Calling plans are not availableMix two systems (for example, provide the option to connectanalog devices), legacy PBX / IP PBXCustomers that want to keep existing telco contract
Teams Direct Routing – Coexistence and Migration Utilize advanced SBC routing capabilities to manage routing andtrunkingLegacy PBX/IP PBXMicrosoft TeamsIP-PBXCisco, Avaya, etc.SBC / GatewaySIP-T/PSTNCentralizedPro Tip: Leverage Active Directory based routing to simplify & manageyour migration
Our ValueSimplicity for usersExceptional Audio QualityPowerful IT tools
PriceAudioCodes 400HD Device PortfolioOutstanding User Experience through voice quality, intuitive design, and powerful featuresFully Managed. Leading Silk support!Low-cost, entry levelmodelBasic LCD with 4programmable soft keys1GB EthernetCost-effective, basic modelBasic LCD with 4programmable soft keys1GB EthernetAdvanced mid-range modelImproved Graphic LCD256x128Dedicated LCD displaying12 contacts presence1GB EthernetUSB PortAdvanced mid-range color4.3” color display (480x272)6 softkeys integratedsidecar (12 contacts)1GB EthernetUSB Port / BT / WiFi supportHigh end, executive model5” color touch screen(800x480)USB Port / BT Support1GB EthernetOptional Expansion unit450HD IP Phone445HD IP Phone440HD IP Phone420HD IP Phone405HD IP PhoneAudioCodes provides INNOVATIVE, MANAGED, RESILIENT Phone and Room Solutions at affordable pricesIntegrated ConferenceSolutionScalable: 6 ppl 12 ppl 15 pplFull Meeting ManagementIntegrated BluetoothUSB Port1GB Ethernet45x Huddle Room
AudioCodes C450HD: Native Teams PhoneC450HD Native Teams Phone Highlights Color 5” Capacitive Touch Screen 1280x720 Resolution High End Native Teams client experience Contact Pictures Integrated Bluetooth / Wi-Fi (Optional) Microsoft Provided / Managed Teams App Easily Switch between Teams & Skype/3PIPExpansion Unit (Optional) Color 5” Touch Screen 480x800 ResolutionAvailable Today!Youtube Demo
The Voice Evolution Continues
Introducing : AudioCodes Voice.Ai Gateway An innovative broker that facilitates integration andconsumption of cloud cognitive voice services and BOTframeworks with enterprise and public communication solutionssuch as IP PBX, UC, CC, WebRTC and SIP Trunks Multi-cloud in nature, enabling best-of-breed cloud servicesselection and orchestration – Develop once, Deploy anywhere Rich WEB-based APIs for session control (no need for SIP ortelephony know-how) Supports HTTP media for increased ASR performance Enabled on AudioCodes Mediant SBC
AudioCodes Voice.AI Gateway – high level diagramEnterpriseSIP TrunkproviderAWS APIsContact CenterSIP\RTPUsersServicesVoice.AI APIsHTTP-basedSIP over Web Socket\sRTPAzure APIsDevelopersVoice.AIHTTP-based APIsGCP APIsWeb DevelopersIT, SI, SP, SaaS providers,
Voice.AI Gateway Use CaseTelephony ServicesWeb Services2. Send voice stream to ASRSpeech RecognitionHello3. Text Utterance returnedCustomer callssupport1. Customer’s questions4. Send text utterance to bot8. Streamed answers5. Text answer from bot6. Convert text to voice7. Voice stream from TTSChatbot ServiceText To SpeechHello
Success - Now and Next!
Case Study: Texas Woman’s UniversityCompany Name: Texas Woman’s University Vertical: Higher Education Location: Central Region, Denton/Dallas, Texas Telephony Infrastructure: Skype for Business, NEC being decommissionedThe Situation: Texas Woman’s University is focused on Enterprise Voice Modernization and SIP centralization inorder to reduce costs, accomplished by consolidating trunking into two main data centers in this project. Inaddition to the SBC’s, there are a large number of analog lines to be connected. Centralized management andmonitoring is needed for multiple types of equipment. Automation is critical for E911 location identification androuting.The Solution: TWU chose AudioCodes SBCs, SBA’s, and Gateways for this project due to our close alignment withMSFT and relationship with the AudioCodes and C1 sellers. Microsoft directly recommended that AudioCodesprovide the core Hardware and Software for the project. The Gateways, SBC’s, ARM, and OVOC will were implemented in a project coinciding with new SIP trunk install. OVOC will be used to manage and monitor the equipment, and ARM will be used for E911 locationidentification and routing. The last phase is the Skype for Business end points (phones) and conference devices.Value Received: Using the AudioCodes SBCs resulted in the following benefits: Allowed for a slow migration away from NEC, while gaining the value of building out their MSFT environment. Cost savings as a result of modernizing the environment with SIP Trunks.
Case Study: Charter Manufacturing Vertical: Manufacturing Location: Central Region Telephony Infrastructure: Skype for Business, legacy being decommissionedThe Situation:The Solution: SBC’s for the core and remote sites with One Voice Resiliency, leveraging Cloud Connector Edition for premiseto cloud connectivity. MP Gateways to support legacy analog connections, and (800) SIP endpoints (phones). Next phase is implementing OVOC for IP Phone Manager, and single pane of glass monitoring and management.Value Received: Using the AudioCodes SBCs resulted in the following benefits: A robust SIP core & connectivity solution upon which to build their current and future collaboration solution. Future-proofed their communications by using IP endpoints certified and optimized for MSFT SfB/Teams. Allowed Charter to leverage their Office 365 licensing investments for a complete collaboration solution.
Session Takeaways – The Voice Evolution AudioCodes uniquely delivers the broadest portfolio for a future-proof voicestrategy – Avaya, Cisco, Microsoft, and beyond SDvN is a natural extension of the Digital Transformation conversation,extending the SIP core toward a more agile Enterprise voice strategy Voice.AI Gateway unleashes the potential for cognitive voice services to beaccessible to existing communication solutions Reach out to your ConvergeOne NAM to engage AudioCodes in furtherdiscussions about your Digital Transformation strategy!
Digital Transformation Common ThreadThank You