DI-4001 (01/2015)U.S. Department of the InteriorU.S. Department of the InteriorPRIVACY IMPACT ASSESSMENTThe Department of the Interior requires PIAs to be conducted and maintained on all IT systems whether already inexistence, in development or undergoing modification in order to adequately evaluate privacy risks, ensure the protection ofprivacy information, and consider privacy implications throughout the information system development life cycle. This PIAform may not be modified and must be completed electronically; hand-written submissions will not be accepted. See the DOIPIA Guide for additional guidance on conducting a PIA or meeting the requirements of the E-Government Act of 2002. SeeSection 6.0 of the DOI PIA Guide for specific guidance on answering the questions in this form.NOTE: See Section 7.0 of the DOI PIA Guide for guidance on using the DOI Adapted PIA template to assess third-partywebsites or applications.Name of ProjectMaaS360 Cloud ServicesDate09-30-2015Bureau/OfficeOffice of the Chief Information OfficerPoint of Contact EmailTeri [email protected]/Office Contact TitleDepartmental Privacy OfficerFirst NameTeriM.I.Last NameBarnettPhone(202) 208-1605Address Line 11849 C Street NWAddress Line 2Mail Stop 5547 MIBCityWashingtonState/TerritoryDistrict of ColumbiaZip20240A. Is a full PIA required?YesYes, information is collected from or maintained onFederal personnel and/or Federal contractorsB. What is the purpose of the system?MaaS360 Cloud Services (MaaS360) is a major application that provides the Department of the Interior (DOI) with aconsolidated cloud-based management platform for all of its mobile devices (iOS, Android, Windows) operated within theDOI environment. MaaS360 simplifies the management process by providing a consolidated portal environment forBureau and Offices to monitor and manage the configuration, inventory, and security settings across their mobile devices.MaaS360 provides the ability to push patches and update configurations on user devices without impacting the user or toPage 1

have the device physically present. Other than the MaaS360 client application which is loaded on each device, thesystem does not impact the user experience and is transparent to users of DOI’s mobile devices.C. What is the legal authority?Federal and DOI requirements require that Agencies manage their mobile device inventories, to include configurationmanagement, asset management, and security configurations.Departmental Regulations, 5 U.S.C. 301; The Paperwork Reduction Act, 44 U.S.C. Chapter 35; The Clinger-Cohen Act,40 U.S.C. 11101, et seq.; Federal Information Security Modernization Act of 2014, 44 U.S.C. 3541 et seq.; OMB CircularA-130, Management of Federal Information Resources; Executive Order 13571, “Streamlining Service Delivery andImproving Customer Service,” April 11, 2011; and Presidential Memorandum, “Building a 21st Century DigitalGovernment,” May 23, 2012.D. Why is this PIA being completed or modified?Existing Information System under Periodic ReviewE. Is this information system registered in CSAM?YesEnter the UII Code and the System Security Plan (SSP) Name010-000000698; MaaS360 Cloud ServicesF. List all minor applications or subsystems that are hosted on this system and covered under this privacy impactassessment.Subsystem NamePurposeContains PIIDescribeNoneNoneNoG. Does this information system or electronic collection require a published Privacy Act System of Records Notice (SORN)?YesList Privacy Act SORN Identifier(s)DOI-47, HSPD12: Logical Security Files, 72 FR 11040, March 12, 2007H. Does this information system or electronic collection require an OMB Control Number?NoPage 2

A. What PII will be collected? Indicate all that apply.NameReligious PreferenceSocial Security Number (SSN)CitizenshipSecurity ClearancePersonal Cell Telephone NumberGenderSpouse InformationTribal or Other ID NumberBirth DateFinancial InformationPersonal Email AddressGroup AffiliationMedical InformationMother’s Maiden NameMarital StatusDisability InformationHome Telephone NumberBiometricsCredit Card NumberChild or Dependent InformationOther Names UsedLaw EnforcementEmployment InformationTruncated SSNEducation InformationMilitary Status/ServiceLegal StatusEmergency ContactMailing/Home AddressPlace of BirthDriver’s LicenseOtherRace/EthnicitySpecify the PII collected.User/Administrator work email addresses, Work Phone number, user name of device owner.B. What is the source for the PII collected? Indicate all that apply.IndividualTribal agencyDOI recordsState agencyFederal agencyLocal agencyThird party sourceOtherDescribeDOI System - BisonConnect. Individuals request mobile devices as part of their request they provide their name (first,last), which also constitutes their username. Once the device is enrolled it will synchronize information between thedevice and DOI’s email system, BisonConnect, which includes their business contact information.C. How will the information be collected? Indicate all that apply.Paper FormatFace-to-Face ContactFaxTelephone InterviewEmailWeb SiteOtherInformation Shared Between SystemsDescribeDOI policy requires that all mobile devices operated within the DOI environment are enrolled and managed byMaaS360. Users may request a device through email or a bureau/office form, or may be issued a device from theirorganization depending on each bureau/office internal process. Once a device is issued to a user, it is enrolled intoMaaS360 and receives the default security configuration policy. MaaS360 regularly queries the device to validate thatthe configuration is still implemented and will provide a complete inventory of the device settings, including installedapplications, configuration settings, hardware settings, and patch status.D. What is the intended use of the PII collected?PII collected generally includes work-related information such as the user’s official email address, which may include theuser’s First Initial and Last Name or First Name and Last Name. This information is used to identify to whom the device isassigned, and manage and secure mobile devices in accordance with Departmental policies.E. With whom will the PII be shared, both within DOI and outside DOI? Indicate all that apply.Within the Bureau/OfficeDescribe the bureau or office and how the data will be used.MaaS360 is a Department-wide application. Each Bureau/Office Mobile Device Manager (MDM) administrator hasaccess only to their bureau/office Portal and has the ability to review and manage accounts and devices assigned totheir respective bureau/office.Other Bureaus/OfficesPage 3

Other Federal AgenciesTribal, State or Local AgenciesContractorOther Third Party SourcesF. Do individuals have the opportunity to decline to provide information or to consent to the specific uses of their PII?YesDescribe the method by which individuals can decline to provide information or how individuals consent to specific uses.Users voluntarily provide their user name and official email address when they make a request for a governmentissued mobile device, as well as consent to use of that information to issue and manage the device. User names areused to identify to whom the device has been issued. Users may not consent to uses of their information as username and official address are required to manage and associate mobile devices issued to the user. For example, if auser refuses to provide a user name when upon request then the user will not be issued a mail-enabled smart phone.Each bureau/office has internal procedures, forms and Rules of Behavior that cover the requirements andmanagement of government-issued equipment so there are numerous methods that users may receive notice andopportunity to consent when requesting devices or equipment.G. What information is provided to an individual when asked to provide PII data? Indicate all that apply.Privacy Act StatementPrivacy NoticeOtherNoneDescribe each applicable format.Individuals are provided notice on how their information is managed through this privacy impact assessment andpublication of the DOI-47, HSPD12: Logical Security Files, 72 FR 11040, March 12, 2007.Each bureau/office has their own internal procedures, forms that cover requirements and management of governmentissued equipment. These processes and forms may include bureau specific notice on the policies and requirementsfor acceptable use, expectation of privacy, and use of information collected for issuance and use of government-issuedequipment. All employees are notified via Departmental policy, mandatory security awareness training, DOI Rules ofBehavior and the DOI Warning Banner that employee use of government-issued equipment and the DOI network issubject to monitoring and information provided from individuals may be monitored to ensure the authorized use andsecurity of DOI information and assets.H. How will data be retrieved? List the identifiers that will be used to retrieve information (e.g., name, case number, etc.).Data regarding the devices is manually generated through the MaaS360 portal. Data can be retrieved using manydifferent criteria such as Device Name, Username, E-mail Address, Device type, Manufacturer, Model, Operating System,IMEI/MEID, Installed Date, Last Reported, Device ID, Platform Name, Mailbox Managed, and Managed status.I. Will reports be produced on individuals?NoA. How will data collected from sources other than DOI records be verified for accuracy?Not applicable since data is not collected from sources other than DOI.B. How will data be checked for completeness?Not applicable since there is not a need to check for data completeness.C. What procedures are taken to ensure the data is current? Identify the process or name the document (e.g., data models).Once the device is registered in MaaS360 the information is synchronized continuously between the device and thePage 4

MaaS360 portal. As long as the user has an assigned device the information is current. In the event of termination,retirement or transferring to another job the device will be wiped and all information removed from MaaS360 inaccordance with policy and records retention requirements. Each bureau/office has established processes andprocedures for the removal of accounts and devices.D. What are the retention periods for data in the system? Identify the associated records retention schedule for the recordsin this system.MaaS360 program records are maintained under the DOI Departmental Records Schedule 1 – Administrative bucket(DAA-0048-2013-0001-0013), which has been approved by the National Archives and Records Administration (NARA).These administrative and information technology records map to 1.4A1 Information Technology – System Maintenanceand Use Records, and have a temporary disposition. Records are cut off when superseded or obsolete, and destroyedthree years after cut-off. Some records may be maintained under DOI bureaus and offices records retention schedulesand will be retained in accordance with those schedules as appropriate.E. What are the procedures for disposition of the data at the end of the retention period? Where are the proceduresdocumented?Data is maintained in the system as long as the user has the assigned device. Users who separate, retire, or areterminated will have their devices wiped using the MaaS360 console. All user data is removed from both the device andportal at that time in accordance with Departmental policy and records retention requirements. Each Bureau/Office hascreated individual processes and procedures for disposing of the data.F. Briefly describe privacy risks and how information handling practices at each stage of the “information lifecycle” (i.e.,collection, use, retention, processing, disclosure and destruction) affect individual privacy.There is a minimal privacy risk as the information maintained in the system is user name and official email address for thepurpose of managing and securing mobile devices in accordance with Federal and Departmental security requirements.MaaS360 is a cloud-based software as a service mobile device management (MDM) application that operates outside theDOI Assessment and Authorization boundary. MaaS360 is hosted in the cloud and managed by Fiberlink ( with some administrative functions being performed by DOI administrative staff through a consolidated web-basedportal. MaaS360 provides the ability to monitor devices and remotely wipe the device for security reasons. There are nophysical components included in DOI’s portion of the MaaS360 authorization boundary; controls consist of managementand oversight capabilities. The administrative functions include user, device configuration, and security settings. Theonly interaction between MaaS360 and DOI is the validation of user devices and the enrollment into MaaS360 byadministrators.As the service provider, Fiberlink is responsible for the management and operation of the Cloud System as a Service(SaaS) managing the system configuration and ensuring that the appropriate security controls are implemented. As thecloud service provider Fiberlink administrators have access to all data contained within the cloud environment. Fiberlinkadministrators have undergone background investigations and per contract have no ownership to DOI data stored withinthe system.DOI has the means to evaluate control descriptions, documentation, test results, and vulnerabilities that are identified.DOI devices are enrolled in the MDM solution to provide management and oversight of the devices. Communicationsbetween devices and the user interface to the management portal are encrypted using a FIPS 140-2 validated OpenSSLencryption module. DOI completed a System Security Plan to assesses the security controls for MaaS360 as part of thesecurity authorization, and to meet requirements under the Federal Information Security Modernization Act of 2014 andNational Institute of Standards and Technology (NIST). Continuous monitoring is conducted in conjunction by both theFiberlink and DOI security team, and assessments are performed annually, and penetration testing and in-depthmonitoring are conducted to ensure compliance with all vulnerability mitigation procedures. Also, the Maas360Information System Security Officer reviews the system security plan annually or when needed to ensure that the systemmaintains compliance with security requirements.A. Is the use of the data both relevant and necessary to the purpose for which the system is being designed?YesPage 5

ExplanationThe information maintained is necessary to properly manage and secure government-issued mobile devices inaccordance with Departmental policy.B. Does this system or electronic collection derive new data or create previously unavailable data about an individualthrough data aggregation?NoC. Will the new data be placed in the individual’s record?NoD. Can the system make determinations about individuals that would not be possible without the new data?NoE. How will the new data be verified for relevance and accuracy?Not applicable since the system does not derive new data.F. Are the data or the processes being consolidated?No, data or processes are not being consolidatedG. Who will have access to data in the system or electronic collection? Indicate all that apply.UsersDevelopersContractorsOtherSystem AdministratorH. How is user access to data determined? Will users have access to all data or will access be restricted?Device users do not have access to the MaaS360 console or system. System Administrators have access and theiraccess is based on least privileges as required for official duties.I. Are contractors involved with the design and/or development of the system, or will they be involved with the maintenanceof the system?YesWere Privacy Act contract clauses included in their contracts and other regulatory measures addressed?Fiberlink is the contractor responsible for maintaining the system. MaaS360 is a cloud service and DOI only has limitedaccess to the configuration and administration of the service. The DIAR (Department of the Interior) Clause1452.224-1 “Privacy Act Notification (July 1996) (DEVIATION) is included in the contract. The contract is expected tobe re-competed and will include appropriate Federal Acquisition Regulations (FAR) Clauses and privacy and securityprovisions to safeguard data.J. Is the system using technologies in ways that the DOI has not previously employed (e.g., monitoring software,SmartCards or Caller ID)?NoK. Will this system provide the capability to identify, locate and monitor individuals?NoL. What kinds of information are collected as a function of the monitoring of individuals?Not applicable since information is not being collected as a function of monitoring individuals.M. What controls will be used to prevent unauthorized monitoring?Device criteria is monitored, individual user activity is not monitored within the system. However, controls in place toPage 6

prevent unauthorized activity include access controls, least privileges, mandatory security and privacy training, DOI Rulesof Behavior, and security audits to ensure compliance with Departmental security policy.N. How will the PII be secured?(1) Physical Controls. Indicate all that apply.Security GuardsSecured FacilityIdentification BadgesCombination LocksLocked OfficesKey CardsClosed Circuit TelevisionSafesLocked File CabinetsCipher LocksOther(2) Technical Controls. Indicate all that apply.PasswordIntrusion Detection System (IDS)FirewallVirtual Private Network (VPN)EncryptionPublic Key Infrastructure (PKI) CertificatesUser IdentificationPersonal Identity Verification (PIV) CardBiometricsOther(3) Administrative Controls. Indicate all that apply.Periodic Security AuditsRegular Monitoring of Users’ Security PracticesBackups Secured Off-siteMethods to Ensure Only Authorized Personnel Have Access to PIIRules of BehaviorEncryption of Backups Containing Sensitive DataRole-Based TrainingMandatory Security, Privacy and Records Management TrainingOtherDescribeMaaS360 is a System as a Service (SAAS) provided by Fiberlink and has been evaluated against the requirementsestablished by FedRAMP and is continuously monitored by the vendor as well as DOI security personnel for potentiallapses in security.O. Who will be responsible for protecting the privacy rights of the public and employees? This includes officials responsiblefor addressing Privacy Act complaints and requests for redress or amendment of records.Fiberlink as the Cloud Service Provider is responsible under contract for maintaining the security and privacy ofinformation contained within the system in accordance with FISMA, NIST Standards, and Privacy Act requirements. TheMaaS360 system owner is responsible for protecting the privacy of individuals for this application and for addressingPrivacy Act requests or complaints in consultation with the Privacy Officer. Procedures for submitting Privacy Actrequests or complaints are outlined in DOI Privacy Act Regulations at 43 CFR Part 2, Subpart K available at div5&node 43:, and in the published Privacy Act system of records notice, DOI-47,HSPD12: Logical Security Files.P. Who is responsible for assuring proper use of the data and for reporting the loss, compromise, unauthorized disclosure, orunauthorized access of privacy protected information?Contractors and system administrators with access to the data are responsible for reporting the loss, compromise,unauthorized disclosure or unauthorized access of data. This responsibility is described in DOI security and privacypolicies, mandatory IT security and privacy training, and DOI Rules of Behavior. The System Owner is responsible forensuring proper use of the data and the requirements for reporting incidents.Page 7