Supplier:Supplier InformationCustomer Service &Technical SupportOrder Procedures:Eaton RoadrangerThe Roadranger System is an unbeatable combination of the best products from Eaton, Dana and other trusted partners, backed by the RoadrangerRepresentatives - the most experienced, expert and accessible drivetrain consultants in the business.Hino Parts Support Phone: 866-372-4466Hino Parts Support Email: [email protected] Parts Support Fax: 662-342-3939Eaton Phone: 800-826-4357Eaton Web: www.roadranger.comAll orders are to be placed through the Hino Dealer Connect System (DCS). For special orders or for customer support contact Supplier directly via phonenumber.Stock Orders Enter orders in DCS Screen DC202 under Sales Type “S”. All direct ship items will be shipped from a local Supplier PDC.Emergency orders may be entered into DCS screen DC202 as a Sales Type “E” or "V". All emergency orders will be processed with a “rush” order. FreightEmergency Orders and Handling fees will be identified on the Hino invoice. A dealer can order one clutch VOR. A VOR order is what Eaton refers to as a Truck Down order.Maximum order quantity is two, lead time is 24 hours or as soon as available, and Truck Down pricing applies.There is 8 clutch minimum order requirement on stock or emergency orders; also a minimum order value (excluding core value) of Direct Ship clutchesMinimum Order Quantity qualifies a stock order for prepaid freight (see below). If you wish to order less than 8 clutchs the order must be a Vehicle Off Road / Truck Down order (seeabove).Freight & Free FreightPolicy:For Direct Ship Reman Transmissions Freight is prepaid on all direct ship orders within the Contiguous United States. For Direct Ship clutches or mixeddirect ship clutch orders, the minimum order quantity is 8 pieces for pre-paid shipments within the contiguous United States. May Mix & Match 8 DirectShip clutch orders. Stock orders under the 8 piece MOQ will not be accepted by Eaton. VOR orders will process as previously stated above. Will Call PickUp is available at certain distribution locations please see the attached map below.Order Fulfillment Policy:Direct ship clutches: 14 dayFuller Reman transmissions: 24 hourMD/HD misc parts: range 14-90 day depending on partMD New Service Transmissions: 30 dayPart Number Pricing:Pricing will be available on-line in the Hino DCS system. In addition, the prices will be forwarded to your service bureaus within two weeks of each pricingupdate.Format:Standard Part numbers are directly carried over; no prefix or suffix.Mega Fleet:All-Makes parts are not included in the Hino Mega Fleet pricing file but should be sold to Mega Fleet customers and filed as Miscellaneous Items inCorcentric when submitting for reimbursement.Warranty:Please always view Suppliers warranty documents as warranty varies based on items/products/vehicle applications, etc. If part fails within the Eaton coverage period of the aftermarket part (reference our Warranty Guide – TCWY-0900 for coverage’s) Customer MUST bring unit/failed part back to a Hino dealer to process warranty. Hino dealer must obtain Proof of Purchase and verify warranty. The dealer can call Roadranger at 1-800-826-4357. If they like but it is NOT required. Thedealer should refer to the Pre-Authorized Warranty Guide TCYW1250 to find the appropriate approval code for the repair. If the failure is within the coverage period (1 yr/Unlimited mileage) then claim is filed back through the Hino warranty system claim type AM. Hino willinstruct the dealer how and where to return parts. If the failure is within OUTSIDE the Hino aftermarket parts coverage period BUT within the Eaton aftermarket coverage period (typically only applies totransmission units that carry a warranty longer than 1 yr. May also apply to Advantage Series clutches after the first year) then claim is filed back to Eatonas a Direct Pay claim and Eaton will instruct the dealer how and where to return parts. When parts are received and reviewed (if applicable – we don’t always need parts back), then the claim will get adjudicated per standard protocols. Ifclaim was filed via Hino, we will pay Hino and Hino will pay the dealer. If the claim is filed direct, we pay direct to the dealer.Returns:Contact Supplier directly to obtain a Return Goods Authorization code by phone number or email address listed above. All returned items MUST have priorapproval and the Return Goods Authorization (RGA) marked on the outside of the box. RGAs have an expiration date of sixty (60) days; after sixty (60)days the return will become null and void. Direct Ship product returns will be limited to only those items that are mis-ordered for a 30 day window from thetime of delivery. A 10% re-stocking fee and freight charges will be charged to the dealer for return of Units and a 20% re-stocking fee for transmissionparts and clutches. Note: Direct ship parts cannot be returned to the Memphis PDC, and any special circumstance returns should be reviewed with yourHino Trucks DPM or Local Eaton Representative.All PDC shipped parts follow the standard Hino returns policies and procedures.Core Returns:All cores must be returned to the Hino Trucks Core Return location as per the “1-1-1” Core Return Policy. Core inspection requirements are consistent withEaton’s supplemental core inspection document included in the marketing material kit and online at Inspection andDamaged Product:All merchandise should be inspected upon arrival and carrier damage claims should be filed with the carrier immediately. We are not responsible for, norare we in a position to make a claim after the freight carrier accepts the shipment from us. For excess stock returns, contact the Supplier directly.Supplier Cross ReferenceCall Supplier directly.Web Site:PA-2011-3812-23-15 02-15PM

Roadranger Field MarketingWestern RegionUnited States4601 NE 77th Ave, Ste 185Vancouver, WA 98662Phone: 360-885-1800Fax: 360-885-1801Region ManagerSteve ThomasRegion Service ManagerMark LloydAdministrative SupportLinda McEntire817-410-5250Automated Product SpecialistJeff ScroggsTBDSpecial Products Sales ManagerTim Tobin503-953-3171Training CoordinatorMichael Hargrove 360-885-1800Territory ManagersTerritory Service ManagersAftermarket Parts ManagersGary Banninga 360-606-9575Gabe Gough510-589-7944Bob Navarro602-505-8670Kevin Rush651-746-4252Dirk Sullivan503-781-7120Steve Ritchie503-806-1487Gary Elliott801-550-6235Steve Simon623-203-2032Bob Navarro602-505-8670David Pierson858-967-3680Steve Vos909-201-3589Bob Navarro602-505-8670Steve Ritchie503-806-1487Mark Lloyd (Sales and Service )269-599-7033Brad Cole (Sales and Service )509-721-0063

Roadranger Field MarketingSouth Central RegionUnited States637 Westport Parkway, Ste 200Grapevine, TX 76051Phone: 817-410-5250Fax: 817-410-5237Phone Mail: 1-800-843-4139Region ManagerJohn Spankex5220Region Service ManagerDave Jonesx5230Administrative SupportLinda McEntirex5240Automated Product SpecialistRonny Queenx5224Medium Duty Sales ManagerRichard Harrisx5228Products TrainerDan DoyleMichael Hackettx5234x5257Territory ManagersTerritory Service ManagersAftermarket Parts ManagersScott Mejeurx5221Rich Ballardx5231Sue Samol303-898-4353Kevin Smithx5229Pierre Willisx5232Open214-801-1991Mark Xepoleasx5223John Goinesx5233Open214-801-1991Chris Cunningham x5225Tony Wardx5235Sue Samol303-898-4353Darrel NewtonJohn Henshallx5236Open214-801-1991x5227Sue Samol303-898-4353x5226Scott Smith (Sales & Service)

Roadranger Field MarketingGreat Lakes RegionUnited StatesP.O. Box 4013Kalamazoo, MI 490031-888-202-2952Phone Mail: 1-888-202-2952Region ManagerSteve McKeebyx3111Region Service ManagerRandy Halsethx3810Administrative SupportConnie Goruk905-790-4319Automated Product SpecialistJosh Zimmerman x3874Special Products Sales ManagerBill Grossx3261Training ManagerJerry Gruberx3051Territory ManagersTerritory Service ManagersAftermarket Parts ManagersBob Szerpickix3809Calvin Lamkex3096John Krizak651-233-8614Mike Spauldingx3543Openx3086John Krizak651-233-8614Dan Tracyx3811Chris Hortonx3150John Krizak651-233-8614Bill Sullivanx3816Brad Hoogterpx7320Kevin Klein734-516-3510Chad Dockterx3822Lucas Davisx3698Kevin Klein734-516-3510Dave Olmsteadx3813Corey Grayx3737Kevin Klein734-516-3510

Roadranger Field MarketingSoutheast RegionUnited States19315 West Catawba Ave., Suite 106Cornelius, NC 28031Phone: 704-895-3522Fax: 704-895-6684Phone Mail: 1-800-334-3116Region ManagerAdriana Swartzendruber x112Region Service ManagerScott Bradyx110Administrative SupportApril Zehr610-395-1212Automated Product SpecialistKen Cookx161Medium Duty Sales ManagerMike Rominex163Products TrainerJohn BourdoTerritory ManagersTerritory Service ManagersPhilip Medler (Sales & Service)Aftermarket Parts Managersx311Scott Lemmers269-743-8170Jon Hapkex331Tom Moonx332Dana Via269-903-9154Tim Truesdellx341Marvin Strainx342Dana Via269-903-9154David Brooksx351John Williamsx352Scott Lemmers269-743-8170Rick Enderx361Jeremiah Oetmanx362Dana Via269-903-9154Thomas Clarkx371Jeff Jacobsx372Scott Lemmers269-743-8170David O’Kelleyx321Jeff Dukex322Dana Via269-903-9154x382Scott Lemmers269-743-8170x162Maxie Bruce (Sales & Service)

Roadranger Field MarketingNortheast RegionUnited States7535 Windsor Drive, Suite 204AAllentown, PA 18195Phone: 610-395-1212Fax: 610-391-1452Phone Mail: 1-800-334-3116Region ManagerDennis Nerox111Region Service ManagerRolf Duerrx113Administrative SupportApril Zehrx116Automated Product SpecialistLoren Brownx117Special Products Sales ManagerRick Karelx120Products TrainerShane Connerx114Territory ManagersTerritory Service ManagersAftermarket Parts ManagersTodd Siposx411Openx412Dave Wood603-540-2272Paul Woscynax421Openx422Bob McGowan603-540-2272David Cunningham x431Jim Gallagherx432Dave Wood603-540-2272Joe Marinox441Art Senopolex442Bob McGowan508-404-8128Dave Harryx451Molly Doylex452Dave Wood603-540-2272Tom Peckx461Mike Ferarrix462Dave Wood603-540-2272Jim Vukcevicx471Matthew Dakex472Dave Wood603-540-2272

Roadranger Field MarketingCanada2160 Williams ParkwayBrampton, ONPhone: 905-790-0000Fax: 905-790-4344124, 10725-25th St. N.E.Calgary, ABPhone: 403-277-0027Fax: 403-277-0279ManagerPhil Jones905-790-4322Service ManagerDave Embury905-790-4321Parts ManagerDyanne Richards905-790-4326ControllerElizabeth Cereniewicz 905-790-4338Administrative SupportConnie Goruk905-790-4319National AccountsPeter Messeroll905-790-4324Customer Service, PartsEd Miskimmin905-790-4339Robert Deschamps905-790-4327Scott Geraldi (Temp)905-790-4320Ron Poon403-717-2034AccountingJoanna Stasczak905-790-4323Product TrainingBud Ralf (East)905-790-4337Brett Bartel (West)403-520-6780Service Technician IIYeatbark Aschagria905-790-4334Customer Service CoordinatorOpenTerritory ManagersTerritory Service ManagersEd Rizarri 604-351-0170Aftermarket Parts ManagersSylvia Mahoney 403-614-1716(BC Sales & Service)Brian Schilling 403 717 2033Mac Corrie403-717 2031Sylvia Mahoney 403-614-1716(AB & SK)Ken Moodie 204-941-0011Sylvia Mahoney403-614-1716(MB & N.W ON Sales & Service)Michael Sharpe 647-200-4625Steve McCallum 647-201-0652Louise Duranleau 514-758-2167Jonathan BraultLouise Duranleau 514-758-2167(GTA)J.C. Montpellier 514-386-5189438-995-2660(QC)Brent Talbot 519-200-8532Louise Duranleau 514-758-2167(S.W. ON & E.Coast Sales & Service)Keith Robertshaw 647-200-9781(N.E. & E. ON Sales & Service)Louise Duranleau 514-758-2167

Roadranger Field MarketingMexicoBlvd. Jose Lopez Portillo #333 Nte.Bogeda 339C.P. 66050Escobedo, N.L., MexicoPhone: 011-52-818-332-1515 or 1717Fax: 011-52-818-376-4721ManagerMax MartinisRegion Service ManagerSalvador ParamoAdministrative SupportIris SerranoInventory & Logistic CoordinatorRoberto SaucedoAccountantHumberto DavilaWarranty CoordinatorOpenAutomated Product SpecialistJulio VillarrealTerritory ManagersTerritory Service ManagersLuis de LeonMario MorenoNorth IEmerson Gutierrez (Sales & Service)Medium Duty Sales ManagerJuan Carlos RomanoNorth IITrainerAlejandro DiazJorge ToledoCentralJorge ContrerasAlejandro GarciaMiguel BarajasJose GomezAntonio Ramirez (Sales & Service)SouthAftermarket Parts ManagersDiego Nava

January 15th, 2014Roadranger Marketing – AftermarketSubject:FLEX Reman Transmission Dealer Stocking IncentiveEffective Date:January 1st, 2014 through December 31st, 2014The Roadranger Aftermarket Marketing Group is pleased to announce a dealer stocking incentive for FLEXReman transmissions. Any dealer who places a stock order for (3) FLEX Reman units on the same purchaseorder will be eligible for a 500 Eaton parts certificate. Purchase orders must be dated between January 1st,2014 and December 31st, 2014.To qualify Purchase any three (3) Eaton FLEX Reman transmissions for dealer stock with an order date betweenJanuary 1st, 2014 and December 31st, 2014. The three (3) transmissions must be ordered at the sametime, on the same purchase order. Email or fax the incentive registration form along with dated purchase order showing all three (3) FLEXReman transmissions to the email address or fax number shown on the form to receive the 500 partscoupon. This offer can be used multiple times meaning it is available for all orders of 3 FLEX Remantransmissions purchased on the same purchase order anytime during the promotion period.Promo Period:January 1st, 2014 through December 31st, 2014Pricing, Freight & Lead Times:Standard pricing, freight terms and lead times applyProduct:FLEX Reman Transmissions – part numbers shown in chart 8913ARTLO-18918BRTLO-20918BNEW FLEXPart LO18918B-PRTLO20918B-PPlease contact your Roadranger Aftermarket Representative with questions regarding this or other Eaton Aftermarketproducts or promotions.Sincerely,Roadranger Marketing, AftermarketNote: Eaton reserves the right to modify or cancel this program at any timeEaton – Vehicle Group Aftermarket PO BOX 4013 Kalamazoo, MI 49003

FLEX Reman Transmission Dealer Stocking Incentive 500 Parts Coupon Incentive Registration Form 500 PartsCouponInstructions:1. Purchase any three (3) Eaton FLEX Reman transmissions for dealer stock with an order datebetween January 1st, 2014 and December 31st, 2014. The three (3) transmissions must beordered at the same time, on the same purchase order.2. Email or fax this form along with dated purchase order for all three (3) FLEX Remantransmissions to the email address or fax number shown below to receive the 500 partscoupon.3. This offer can be used multiple times meaning it is available for all orders of 3 FLEX Remantransmissions purchased on the same purchase order anytime during the promotion period.Step 1: Enter dealer and FLEX transmission informationDealer / Distributor Code:Dealer / Distributor Name:Address:City:State / Province:Postal Code:Phone:E-mail:FLEX Transmission Part Numbers:Date(s) of Transmission Purchase:Step 2: Fax or email this completed form with purchase order information to:Fax:(269) 746-6104eMail: [email protected] – Vehicle Group Aftermarket PO BOX 4013 Kalamazoo, MI 49003

Aftermarket Support ProcessAftermarket ProductReturn Policy (NAFTA)AMRP0001January 2014

Table of ContentsVerify Product is EligibleEligible - Eaton will Accept . . . . . . . . . . .1Not Eligible - Eaton will Not Accept . . . . .1Verify Basic Surplus Return RequirementsProduct and Package Conditions . . . . . . . 2Non-Package Parts . . . . . . . . . . . . . . . . . . . 2Packaged Parts . . . . . . . . . . . . . . . . . . . . . . . 2Part Reimbursement Value . . . . . . . . . . . . 2Value for Semi-Annual Returns . . . . . . . . 2Value for Direct Ship Returns . . . . . . . . . . . 2Dear Valued Customer,This policy applies to both Parts DistributionCenter (PDC) and Direct Ship returns foraffected Fuller clutches, Fuller transmissionsand transmission parts.Following this policy will expedite theprocessing of returns and prompt issuance ofcredit for returned material.Please note that this policy replaces allexisting return policies and excludes anywarranty return specifications.Verify Guidelines for Non-Conforming Return TypeEligible - Eaton will AcceptNon-Conformance Conditions . . . . . . . . . . 3Not Eligible - Eaton will Not AcceptNon-Conformance Conditions . . . . . . . . . . 3Verify Guidelines for Semi-Annual Return TypeSemi-Annual Return (OEM PDC Only). . 4Return Schedule . . . . . . . . . . . . . . . . . . . . . 4Contact Options for RMA Request . . . . . 4Return Conditions . . . . . . . . . . . . . . . . . . . . 4Verify Guidelines for Direct Ship Return TypeDirect Ship Return . . . . . . . . . . . . . . . . . . . . 5Return Conditions . . . . . . . . . . . . . . . . . . . . 5Contact Options for RMA Request . . . . . . 5Return Product for Issued RMAHow to Return Product . . . . . . . . . . . . . . . . 6Where to Return Product . . . . . . . . . . . . . . 6After Product is ReturnedReturn Validation Process . . . . . . . . . . . . 7Return Requirements . . . . . . . . . . . . . . . . . 7How to Check Return Status of an RMA . 7Change Control Log . . . . . . . . . . . . . . . . . . . . .8Effective January 2014i

Verify Product is EligibleEligible - Eaton will Accept: Complete Clutch Assembly(Includes all clutch Installation kits containing a completeclutch assembly)Purchased up to (2) calendar years prior to returndate based on product manufacturing serial number(Example: AU0911052045). These items are not eligible due to various environmental factorsand customer defined specifications:1.Shift Levers (stub levers are acceptable)2.Kits:- Gaskets and/or gasket kitsTransmission UnitsNew service and Reman purchased up to (2)calendar years prior to return. For Dealer StockProgram return specifics see page 3. Not Eligible - Eaton will Not Accept:Transmission PartsPurchased up to (2) calendar years prior to the returndate and meet all other conditions (basic return &eligibility requirements).- O-rings and/or O-ring kits- Seals and/or seal kits3.Clutches will only be accepted as complete assembliesand contained within the original packaging (singlepieces, i.e.; driven discs, cover assemblies, intermediateplates and parts not returnable)Note: Obsolete or parts that have undergoneengineering changes will be accepted up to (1)calendar year from the date of obsolescenceor engineering change. Direct Ship OrdersMust be returned within (1) calendar year frompurchase date. OE PDC OrdersEaton will accept up to (2) product returns percalendar year from each customer.Note: The combined value of semi-annual re- turnscan be no more than 4 percent of the priorcalendar year’s purchases (excluding nonconforming parts returns to calculate value). English LanguageAll documents and communication must be in theEnglish language.Note: The Eligibility reimbursement is communicated inthe “Verify Basic Surplus Return Requirements” onpage 2 & “Verify Non-Conformance ReturnRequirements” page 3.Effective January 20141

Verify Basic Surplus Return Requirements (Excludes Non-Conforming Returns)Product and Package Conditions:Non-Package Parts -Like-new-Saleable condition-Part must be free of rust or debris-Part must be free of damagePackaged Parts-Like-new-Saleable condition-Must be in un-opened original packaging-Part must be free of damagePackaging must be free of damagePart Reimbursement Value: Value for Semi-Annual Returns- Value for Direct Ship Returns- Reimbursed at current market price, the extended value of each line returned must be greater than 50.00 (USD) after therestocking fee has been applied.Reimbursed at the value (purchase price) charged on the original purchase order less the restocking fee.The extended value of each line returned must be greater than 50.00 (USD) after the restocking fee has been appliedValue for Non-Conforming Returns-Reimbursed at the value (p